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Environment Canada said that over the past year, its "scientists and meteorologists have been carrying out extensive testing on the hybrid model, running it in parallel with our traditional model to evaluate its performance for predicting weather conditions in Canada."

The department added it will continue to rely on its meteorologists, whose is judgment is "critical" to interpreting results and communicating them to the public.

McKay filed a complaint with the Commission for Complaints for Telecom-television Services, an independent organization that helps customers in Canada resolve complaints related to internet and television services. Rogers replied to that complaint in an email, saying McKay didn't have the authority to dispute the account because it wasn't hers.

"The complainant has expressly confirmed that they are not the account holder and are therefore not authorized to submit a complaint on behalf of the account holder," it said.

McKay said that when she tried to dispute her debt with Equifax, one of Canada's largest credit-rating agencies, Rogers told them the account is legitimate and that the debt is hers.

"So, on one hand … they're telling me I don't have any authority to complain about how this is being handled or about the fact that I'm being held responsible for something," she said.