Senior executive 2: Whenever there’s a critical incident, one of the first things that happens is a conference call with everybody — all the executives, most of the field offices dial in. The director rarely speaks, because someone with situational awareness is leading the call. They’ll say: Here’s what happened. Here’s what we know. Here’s what we need. But we get on, and it’s just Kash berating the special agent in charge in Salt Lake. He’s super emotional.
And then it turns surreal. He and Bongino start talking about their Twitter strategy. And Kash is like: I’m gonna tweet this. Salt Lake, you tweet that. Dan, you come in with this. Then I’ll come back with this. They’re literally scripting out their social media, not talking about how we’re going to respond or resources or the situation. He’s screaming that he wants to put stuff out, but it’s not even vetted yet. It’s not even accurate.