this post was submitted on 19 May 2026
112 points (98.3% liked)
Technology
84772 readers
4113 users here now
This is a most excellent place for technology news and articles.
Our Rules
- Follow the lemmy.world rules.
- Only tech related news or articles.
- Be excellent to each other!
- Mod approved content bots can post up to 10 articles per day.
- Threads asking for personal tech support may be deleted.
- Politics threads may be removed.
- No memes allowed as posts, OK to post as comments.
- Only approved bots from the list below, this includes using AI responses and summaries. To ask if your bot can be added please contact a mod.
- Check for duplicates before posting, duplicates may be removed
- Accounts 7 days and younger will have their posts automatically removed.
Approved Bots
founded 2 years ago
MODERATORS
you are viewing a single comment's thread
view the rest of the comments
view the rest of the comments
The thing about this though, is that it's not a new problem at all. LLMs didn't start to get good enough in the early 20's and only then did they come up with this idea. I worked for a company out near Seattle back in ~2014 that was already well into trying to tackle this problem.
They ran callcenters with a variety of contracts for different companies and took calls, chats, and emails. The main business model wasn't the centers themselves but the information gathered by the ticketing system to help build tools like this.
Personally, with that insight and assuming surely there must've been other companies moving along that path, I find it quite telling that they still haven't sufficiently stepped up to the role. There are some hard limits on cost and hallucinations that I think will ultimately fail to deliver a truly long-term, viable product. When you see they can't maintain the veneer on even that use case, you'll know the bubble has to be close to popping.
Of course no one can really say for sure, we've all been predicting it for some time and when there's this much money invested they'll protect that reality ferociously, so who really fucking knows. But still ...