this post was submitted on 11 Jun 2026
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I know some people think that self-checkout is making the customer do the cashier work for free, but honestly, having experienced it both ways, I'd much rather do it myself. It's not like I am doing anything else at the time, and shopping already involves something very similar, regardless.
I imagine that if grocery stores had started with each person having a personal shopper who picked things off the shelves and pushed the cart around, then if some stores started making people push their carts around themselves, you'd hear the same complaints.
But I am already picking up each item, one by one, when I put them into the cart. To me, it's really not that different to pick up the items one by one, scan them, and put them into the bag.
DIY makes sure nobody puts the cans on top of the bread or bags raw meat in with the lettuce, too.
Back in the olden days baggers were properly trained, too. They had competitions and everything.
They basically did. They had a counter and you asked the shopkeeper at the counter to get stuff for you. So there were no trolleys being pushed around, but someone was still getting stuff for you. And you had to wait while they did it.
Nowadays I order my groceries online and go pick them up. There are two parts that take time: waiting for the guy to come out with everything after parking, and taking everything out of the crates they come in and putting them in the reusable bags in my car. Back when I cycled to the supermarket, I'd pause on the way and announce I was already there when I was 2 minutes away to cut down on the first time, too...
No idea. This just feels like an old person thing. Never met someone young who complains about self checkout as long as it's working.
My local grocer did a scan as you go before COVID and it was so fantastic. Everything just got bagged as we went and all you had to do was scan the self checkout till and weigh your produce at the end. So nice.